FAQ

Questions, answered.

Straight answers about booking, preparing the property, delivery, and choosing the right media for the work.

See Pricing & Availability

Booking and coverage

How do I see the exact price for a property?

How do I book a shoot?

Where does Citadel work?

How far ahead should I schedule?

Shoot day and delivery

How should the property be prepared?

When will the media be delivered?

Can I reschedule or cancel an order?

What happens if weather affects exterior or drone work?

Open the Listing-Ready Checklist

Media and marketing

What is a property campaign?

Should I choose vertical or horizontal video?

Can the agent appear in the film?

Do you offer drone photography and video?

Do you photograph vacation rentals and hospitality properties?

Do you work with builders, architects, and designers?

What brand and marketing tools are available?

Explore Marketing Tools

FIELD NOTES · VIDEO STRATEGY

Vertical or horizontal? Choose the film by the job.

A direct framework for deciding whether the film should earn attention, help buyers evaluate the property, build the agent’s authority—or do more than one job without becoming a compromised crop.

Read the field note